These general conditions apply, without restriction or reservation whatsoever, to the sales made by Pablo Vidal Rodríguez - Vinos Con Personality, with address at Av. Zamora 118, 4B, 32005 Ourense, to customers who purchase the products. for sale through the website.
The sales held are distance sales regulated by current Spanish legislation on the matter.
These general conditions of sale are accessible at any time from the website and will prevail over any other document with which they contradict, without prejudice to current legislation.
The validation of the order by the customer implies the unreserved acceptance of these general conditions of sale. If these general conditions of sale are modified, they will be binding for all purchases made after their publication on the website.
Customer registration
To place the order, it is necessary for the user, previously or during the order, to register as a client, for which they will be taken to a page to fill in all the necessary information to open an account if it is of the first order, or to identify yourself if you already have an account.
The information necessary to open an account is: name, surname, billing address, telephone number, e-mail address, username, password, Shipping address and NIF
Products
All products are new, and are presented in their original packaging or seal.
The color of all products can be seen in the product image. Due to the color display on the monitor and depending on its settings, there may be color variations with respect to reality. We will not be able to accept exchanges or returns because the color is not exactly the same as expected. Returns will only be accepted if a product arrives in poor condition due to factory problems or transportation problems.
Prices
Prices are expressed in EUROS and do not include shipping costs or, where appropriate, cash on delivery, unless expressly stated otherwise in the specific product. The exposed prices may be reviewed and modified if the conditions require it at any time. The products are available for sale while stocks last.
Products are served according to rates in force on the website at the time of order registration. Prices are in euros, taxes included.
Payment methods accepted
a) Credit or debit card
b) Bank transfer or deposit
a) Credit card
You can pay with your VISA, VISA ELECTRON, Maestro and Master Card.
We guarantee that each of the transactions carried out is 100% secure. All operations that involve the transmission of personal or banking data are carried out using a secure environment (payment gateways).
The store uses a server based on standard security technology SSL (Secure Socked Layer). All the information that you transmit to us travels encrypted through the network. Likewise, the data on your credit card are not registered in any database but go directly to the POS (Bank's Point of Sale Terminal).
When paying by card, the following will always be requested data: Name of the holder, the card number, the expiration date, and a Validation Code that matches the last 3 digits of the number printed in italics on the back of your card, thus offering more guarantees about the security of the transaction.
b) Bank transfer or deposit
By selecting bank transfer as payment method, in the last step of the purchase you will receive confirmation of your order by means of an email "Confirmation of receipt of your order XXXX", where you will be indicated the account numbers in which to make the transfer or bank deposit.
You must indicate in the subject of the email "order nº xxxx", as well as your name and surname, and make the transfer within 7 business days from the day you placed the order in order to validate it. The order will not be considered effective until it is effectively verified by our bank that the deposit or transfer has been made. If the payment is not received after 7 business days, the order will be canceled (DENIED).
Do not forget that you must make the payment in EUROS and that all eventual exchange and banking commissions are your responsibility when opting for this payment system.
Important: If the order, once confirmed and sent, is not accepted by the client, the client must bear the costs incurred. You will receive an invoice or proof of purchase by post and / or email. All false orders, or attempts at fraud, will be reported to the competent authorities. All necessary information will be provided to assist with the investigation.
Shipping methods and delivery times
Shipments and deliveries are made from Monday to Friday, except holidays and / or vacation periods.
The amount of shipping costs is calculated automatically at the time of placing your order, depending on the destination and the selected payment method.
To know exactly what your order will cost, select the products you want to purchase, go to the shopping cart and choose the payment method and the delivery method. The total amount of your purchase including shipping costs will appear fully detailed. At that time you can decide whether or not to continue with the purchase process. To continue with your order you must click "Buy".
The shipping methods depend on the destination as well as the delivery time:
Spain Peninsula
MAILS DELIVERY TO HOME (APPROX. 3 DAYS)
Orders for an amount greater than or equal to € 18: Free shipping
Orders of less than € 18: Shipping cost € 7
Balearic Islands
Only orders of an amount greater than or equal to € 100 are accepted
The shipment is made through courier with a fixed cost of € 1.5 / bottle of 0.75 L.
Approximate delivery time of 5 days from the confirmation or payment of the order.
Canary Islands, Ceuta, Melilla
Get in touch at pablovidal@vinosconpersonalidad.com or call +34 609152251 to process your order. The payment method will be by bank transfer. The shipment is made through courier with a fixed cost of € 2.5 / bottle of 0.75 L.
In this case the costs of customs procedures are not included in the cost of shipping. IMPORTANT: It is necessary to include the DNI, NIF or NIE number of the person placing the order, since it is essential to make the shipment.
Portugal
MAILS DELIVERY TO HOME (APPROX. 3 DAYS)
Orders for an amount greater than or equal to € 18: Free shipping
Orders of less than € 18: Shipping cost € 7
International and EU shipping
Only orders of an amount greater than or equal to € 100 are accepted
The following conditions will apply: Shipping costs will have a fixed cost of € 6 / 0.75 L bottle.
Accepted payment methods: Bank transfer or deposit, or credit card.
In this case, the costs of customs procedures and taxes in each country are not included in the cost of shipping. IMPORTANT: It is necessary to include the DNI, NIF or NIE number of the person placing the order, since it is essential to make the shipment.
Warranty
The guarantees of the products are those established by the manufacturers. In case of failure, you must contact us through the contact section of our website so that we have proof of the defective product, authorize its return and tell you the steps to follow.
In general and unless otherwise indicated, the guarantee for the sale of defective products is 2 years, in accordance with the conditions set out in Royal Legislative Decree 1/2007 that approves the Consolidated Text of the Law for the Defense of Consumers and Users.
For such a guarantee to operate, it is necessary that the product has a defect of origin and that the client keeps the purchase invoice for the product
Shipments will always be prepaid and by agency or certified mail.
The warranty only covers defects of origin, in accordance with current legislation.
That is, the deterioration of the product due to its habitual use is excluded, as well as breakage or wear due to improper use, which in any case will be the responsibility of the customer.
Product returns and exchanges: Right of withdrawal
Wrong product: If the delivered product does not match the one requested in the order, you must notify us immediately. Contact us through the contact section of our website and we will process your incident as soon as possible.
Even so, the Client has the right to terminate / desist from the contract, without indicating the reasons, within a period of 14 calendar days from receipt (rescission / withdrawal period) as long as they keep their original packaging intact, unused, without scratches or broken or deteriorated packaging and including all the documentation that accompanies the product as well as its accessories. The withdrawal period expires after 14 calendar days from the date on which the Customer or a third party (other than the carrier and that the Customer has designated) receives the merchandise.
To exercise the right of termination / withdrawal, the Client is obliged to notify the company about his decision to terminate the contract through an explicit statement (for example, a letter sent by mail, fax or email) . To respect the termination period, it is sufficient for the Client to send the communication regarding the exercise of the right before the end of the termination period of 14 calendar days.
The refund will be made using the same form of payment used by the Client in the initial transaction, unless expressly agreed otherwise; In any case, the Client will not have to bear any cost as a result of said reimbursement. The refund may be suspended until the merchandise is received or until proof is received from the consumer that the merchandise has been reshipped, if done earlier. Therefore, the client must carry out a correct packaging that ensures its transport without damage. Once received and verified by our staff that the product is in the same state in which it was sent, the amount of the item will be reimbursed. If the return of your order is for reasons other than: defects in the items, incomplete shipping or incorrect shipping, we will not be responsible for the costs of the return.
In any case, the Customer may not exercise the right of rescission / withdrawal in the case of sealed goods that:
- cannot be returned for hygiene or health protection reasons
- or that have been opened and used after delivery, as long as the reason is not a manufacturing defect.
Returns will not be accepted on the products nor on the products manufactured at the customer's demand
To accept the return of a product:
- must be sent in its original packaging;
- it must be in perfect condition;
- without having been used;
- and accompanied by all its accessories and documents.
In the event that the customer has met all the requirements set forth herein, Pablo Vidal Rodríguez - Vinos Con Personality undertakes to reimburse the customer for the price of the returned product within thirty (30) days from receipt of the product in question. The reimbursement can be made by depositing the credit card or bank check. The customer is informed that the return costs will be borne by him, under the conditions set out above
Intellectual Property
The content of this website is the property of Pablo Vidal Rodríguez, and is protected by Spanish and international legislation on intellectual property.
Any partial or total reproduction is expressly prohibited and could constitute a civil and criminal offense.
Pablo Vidal Rodríguez owner of all intellectual property rights over studies, designs, models and prototypes made to provide customer service that may appear on the web. The client is prohibited from all reproduction and exploitation of the aforementioned studies, designs, models and prototypes without the prior, express and written authorization of Pablo Vidal Rodríguez, who may condition said authorization to obtain an economic compensation.
Litigation
The client is informed that any controversy or litigation to which this contract may give rise may be resolved in the Spanish Courts and Tribunals corresponding to the consumer's domicile.
Applicable Legislation
The applicable legislation will be the one in force in Spain or, failing that, in the European Union.
Protection of Personal Data
The provisions of the 'Privacy Policy' section will be followed
Contact
You can contact us from the CONTACT section
