Shipping methods and delivery times
Shipments and deliveries are made from Monday to Friday, except holidays and / or vacation periods .
The amount of shipping costs is calculated automatically at the time of placing your order, depending on the destination and the selected payment method.
To know exactly what your order will cost, select the products you want to purchase, go to the shopping cart and choose the payment method and the delivery method. The total amount of your purchase including shipping costs will appear fully detailed. At that time you can decide whether or not to continue with the purchase process. To continue with your order you must click "Buy".
The shipping methods depend on the destination as well as the delivery time:
Spain Peninsula
MAIL DELIVERY HOME (APPROX. 3 DAYS)
Orders for an amount greater than or equal to € 18: Free shipping
Orders of less than € 18: Shipping cost € 7
Baleares
Only orders of an amount greater than or equal to € 100 are accepted
The shipment is made through courier with a fixed cost of € 1.5 / bottle of 0.75 L.
Approximate delivery time of 5 days from the confirmation or payment of the order.
Canarias, Ceuta, Melilla
Get in touch at the email pablovidal@vinosconpersonalidad.com or call +34 609152251 to process your order. The payment method will be by bank transfer. The shipment is made through courier with a fixed cost of € 2.5 / 0.75 L bottle.
In this case, the costs of customs procedures are not included in the cost of shipping.IIMPORTANT: It is necessary to include the DNI, NIF or NIE number of the person placing the order, since it is essential to make the shipment.
Portugal
MAIL DELIVERY HOME (APPROX. 3 DAYS)
Orders for an amount greater than or equal to € 18: Free shipping
Orders of less than € 18: Shipping cost € 7
International and EU shipping
Only orders of an amount greater than or equal to € 100 are accepted
The following conditions will apply: Shipping costs will have a fixed cost of € 6 / 0.75 L bottle.
Accepted payment methods: Bank transfer or deposit, or credit card.
In this case, the costs of customs procedures and taxes in each country are not included in the cost of shipping. IMPORTANT: It is necessary to include the DNI, NIF or NIE number of the person placing the order, since it is essential to make the shipment.
Warranty
The guarantees of the products are those established by the manufacturers. In case of failure, you should contact us through the contact section of our website so that we have proof of the defective product, authorize its return and tell you the steps to follow.
In general and unless otherwise indicated, the guarantee for the case of sale of defective products is 2 years, in accordance with the conditions set out in Royal Legislative Decree 1/2007 that approves the Consolidated Text of the Law for the Defense of the Consumers and Users.
For such a guarantee to operate, it is necessary that the product has a defect of origin and that the customer keeps the purchase invoice of the product
Shipments will always be prepaid and by agency or certified mail.
The warranty only covers defects of origin, in accordance with current legislation.
That is, the deterioration of the product due to its habitual use is excluded, as well as breakage or wear due to improper use, which in any case will be the responsibility of the customer.
Product returns and exchanges: Right of withdrawal
Wrong product: If the delivered product does not match the one requested in the order, you must notify us immediately. Contact us through the contact section of our website and we will process your incident as soon as possible.
Even so, the Client has the right to terminate / desist from the contract, without indicating the reasons, within a period of 14 calendar days from receipt (rescission / withdrawal period) as long as they keep their original packaging intact, unused, without scratches or broken or deteriorated packaging and including all the documentation that accompanies the product as well as its accessories. The withdrawal period expires after 14 calendar days from the date on which the Customer or a third party (other than the carrier and that the Customer has designated) receives the merchandise.
To exercise the right of termination / withdrawal, the Client is obliged to notify the company about his decision to terminate the contract through an explicit statement (for example, a letter sent by mail, fax or email) . To respect the termination period, it is sufficient for the Client to send the communication regarding the exercise of the right before the end of the termination period of 14 calendar days.
The refund will be made using the same form of payment used by the Client in the initial transaction, unless expressly agreed otherwise; In any case, the Client will not have to bear any cost as a result of said reimbursement. The refund may be suspended until the merchandise is received or until proof is received from the consumer that the merchandise has been reshipped, if done earlier. Therefore, the client must carry out a correct packaging that ensures its transport without damage. Once received and verified by our staff that the product is in the same state in which it was sent, the amount of the item will be reimbursed. If the return of your order is for reasons other than: defects in the items, incomplete shipping or incorrect shipping, we will not be responsible for the costs of the return.
In any case, the Customer may not exercise the right of rescission / withdrawal in the case of sealed goods that:
- cannot be returned for hygiene or health protection reasons
- or that have been opened and used after delivery, as long as the reason is not a manufacturing defect.
Returns will not be accepted on the products nor on the products manufactured at the customer's demand
To accept the return of a product:
- must be sent in its original packaging;
- it must be in perfect condition;
- without having been used;
- and accompanied by all its accessories and documents.
In the event that the customer has met all the requirements set forth herein, Pablo Vidal Rodríguez - Vinos Con Personality undertakes to reimburse the customer for the price of the returned product within thirty (30) days from receipt of the product in question. The reimbursement can be made by depositing the credit card or bank check. The customer is informed that the return costs will be borne by him, under the conditions set out above
